Effective Date: [Insert Date]
At Medicine-Store.com, customer satisfaction and product quality are our top priorities. Please read our Return and Refund Policy carefully to understand your rights and responsibilities regarding order cancellations, returns, and refunds.
1. Return Eligibility
Due to the nature of pharmaceutical products, not all items are eligible for return. We only accept returns under the following conditions:
✅ You received the wrong product
✅ The product was damaged in transit
✅ The product is expired at the time of delivery
✅ The product is defective or tampered with upon delivery
Non-returnable items include:
- Opened or used products
- Medicines without original packaging/seal
- Temperature-sensitive medicines (e.g., insulin, vaccines)
- Personal care products, health supplements, or hygiene items unless defective
2. Return Process
To initiate a return, please follow these steps:
- Contact us within 48 hours of delivery
- Email: support@medicine-store.com
- WhatsApp/Phone: [Insert Contact Number]
- Provide the following:
- Order ID
- Description of the issue
- Clear photos of the item(s), packaging, and invoice
- Once approved, our support team will arrange a reverse pickup (if applicable)
- The item must be returned in its original condition and packaging
3. Refunds
Once we receive and inspect your returned item:
- Eligible refunds will be processed within 5–7 business days
- Refunds are made to the original payment method or via bank transfer for COD orders
- In case of online wallet or UPI payment, the refund will reflect in your account based on your bank’s policy
Note: Refunds for COD orders may require additional bank/account details.
4. Order Cancellations
- Orders can be cancelled before they are shipped by contacting our support team
- Once an order is dispatched, it cannot be cancelled
- In case of prepaid order cancellations before shipping, a full refund will be issued within 3–5 business days
5. Exchange Policy
We do not offer direct product exchanges. If you received the wrong or damaged item, you may return it as per our policy, and a replacement will be sent based on availability.
6. Contact Us
For any return or refund-related issues, feel free to reach out:
- 📧 Email: support@medicine-store.com
- 📞 Phone/WhatsApp: [Insert Phone Number]
- 🕐 Working Hours: Monday to Saturday, 10 AM – 7 PM IST
