Welcome to Medicine-Store.com. We are committed to delivering your medicines and healthcare products promptly and securely across India. Please review our shipping policy for important details regarding deliveries.
1. Shipping Coverage
We currently deliver to:
- All major cities and towns across India
- Select rural and remote locations (subject to courier availability)
To confirm delivery availability to your area, enter your PIN code at checkout.
2. Delivery Timeframes
We offer the following delivery options:
- Standard Delivery: 3–7 business days
- Express Delivery: 1–3 business days (available in select cities)
Delivery timelines may vary based on location, product availability, and local conditions (e.g., weather, strikes, lockdowns).
3. Order Processing
- Orders are processed within 24–48 hours of payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Prescription verification (if applicable) may delay processing.
4. Shipping Charges
- Free Shipping on all prepaid orders above ₹499
- For orders below ₹499: a nominal delivery fee of ₹49–₹99 applies
- Cash on Delivery (COD): Additional ₹40 COD charge may apply
Final shipping costs will be shown at checkout before payment.
5. Prescription Requirement
- Prescription drugs require a valid prescription from a registered medical practitioner.
- Prescriptions must be uploaded at the time of order or verified by our pharmacist before dispatch.
- Orders without valid prescriptions may be cancelled.
6. Order Tracking
Once your order is shipped, you’ll receive:
- SMS/email confirmation
- A tracking ID and link to monitor delivery status
You can also track your order in the “My Orders” section of your account.
7. Undelivered or Delayed Orders
If your order is:
- Delayed: Please allow up to 7 business days before contacting support
- Lost or damaged: Contact us within 48 hours of expected delivery
- Not received: Check with neighbors/security; if not resolved, contact us for a solution
8. Returns Due to Failed Delivery
If an order is returned due to an incorrect address or failure to accept delivery:
- We will attempt redelivery once
- Shipping charges may be deducted in the case of refunds
9. Customer Support
For any shipping-related assistance, contact our support team:
- Email: support@medicine-store.com
- Phone/WhatsApp: [Insert Phone Number]
- Support Hours: Monday to Saturday, 10 AM – 7 PM IST
